Keynote Theatre 1
12.30 - 13.00
Workplace by Facebook
Deskless Not Voiceless: Redefining the Knowledge Worker in Hospitality
Deskless Not Voiceless: Redefining the Knowledge Worker in Hospitality Connecting the whole organisation and giving everyone a voice is an essential part of a happy, successful business -- unfortunately, this is far from reality. 84% of business leaders say that they stay connected with their frontline workers, but only 14% of those employees feel connected to HQ, and only 3% feel connected to their C-Suite. It''s time for a change. This session will be a conversation with Dana Muntean, Growth Lead at Workplace by Facebook, and DanielDavis, Engagement and Communication Manager at Honest Burgers, where they will discuss the importance of creating connected communities at work, tips on how to navigate and communicate with frontline workers, and the reason why companies should obsess about their culture.
13.15 - 13.45
Visualmatic & the Future of Personalization
Full details coming soon, so stay tuned...
14.00 - 14.30
Lauren Wilkinson & Bill Scott
Olive Garden & Vibes
How Olive Garden Drives In-Restaurant Visits Through Mobile
Mobile is becoming a vital tool for restaurants to move beyond email and engage with the "always-on" consumer through channels such as SMS, MMS, Mobile Wallet, and Push. Our upcoming session will reveal how our customer, Olive Garden, makes every meal a mobile moment to better engage with customers by creating mobile experiences that increase in-store visits, increase redemption rates, and ultimately drive ROI.
14.45 - 15.15
7 Pillars of Restaurant Success™
Using data from thousands of restaurants across the globe, Jolt found seven consistent elements that helped top- performers drive revenue per store, ROI, and long-term growth. These 7 Pillars of Restaurant Success™ help owners and managers improve team accountability, employee performance, and ensure digital food safety compliance. Burke Alder, VP of Marketing at Jolt, will present the 7 Pillars of Restaurant Success, focusing chiefly on Digital Food Safety (DFS).
11.00 - 11.30
Accelerating International Growth Through Concept and Franchise Innovation
11.45 - 12.15
Coppa Club Igloos: Marketing Dream - IT and Systems Nightmare
How a great idea and successful marketing campaign, can turn in to a disaster without IT and systems setup to back it up. What can go wrong and how to avoid it? Discussion using an example of the Coppa Club Igloos.