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19 & 20 NOV 2019


How to reduce staff turnover through onboarding

When you create a staff onboarding programme, it’s important to think about how it will improve the skills of your new employees. But it might be more important to your bottom line to deliver training that encourages them to like you as a company.

All employers run the risk of up-skilling someone who will leave, find a job at another company and use the skills you gave them for the competition. In short, you could be wasting time, effort and money.

Experts in body language and communication tell us that, by nature, humans have a default setting. That default setting is to be indifferent towards each other upon a first encounter or an initial greeting.

Then a part of our brain called the “reptilian brain” (or “r complex”) kicks in and sends a signal for us to decide quickly whether the person we have met is:

a)    A friend (someone we are going to like)

b)    An enemy (someone we are not going to like)

c)    A sexual partner (which we won’t discuss today, sorry!)

This is the same when a new starter or job applicant meets a company for the first time. Not only will the the first people they meet help them decide whether your company is a friend or enemy, but the way you organise and deliver their onboarding training sets their impression of what they are going to think of you going forward.

Once they have made a decision that you are a “friend” they will look for all the positives in everything they encounter whilst working with you, to justify their brain made the right initial choice. Interestingly, they will ignore many of the negative things (such as long or anti-social working hours) because their brain is not looking for negatives.

Of course it works in reverse too. If your new starter’s brain makes an initial decision that your company is an “enemy” then it ignores all the positive things you offer and focuses on the negatives. This helps them justify why they didn’t like you and soon enough, why they want to leave.

Management tools like eLearning help nudge their brains towards “friend”, so they become positive employees who want to stay with your business.

Something as simple as well designed onboarding training can present your company in the best light, showing that you are professional, organised and considerate of your team.

The most obvious benefits of eLearning are reducing your training costs, making it more consistent and easier to deliver. But the biggest difference to your profits will come from giving your employees a positive first impression of the company. They will be happier working for a business they like, deliver better service to customers and colleagues, and you will keep them for longer.

So how does eLearning give employees a positive impression of your company?

You can give them the learning styles they prefer (such as videos, text, quizzes and face to face training). You can make it fun and rewarding with league tables of performance by individual, groups and departments. And they can have direct access to your experts, even if they don't know who the experts are (e.g. after completing training on how to use the till system, they can ask experts questions on anything they struggled with).

Training material is organised in a learning management system (LMS) with reminders being sent for due dates or when appraisal forms need to be completed. It ensures consistency of training, readily available even when line managers are busy or there is no line manager!

To find out more about improving your onboarding training, reducing staff turnover and eLearning solutions, come and meet eLamb on Stand 1141 at this year’s show. 


01325 734 885