Jamie Oliver Restaurant Group Serves Up an Enhanced Customer Experience

Restaurant Tech Live blog post 1

Jamie Oliver Restaurant Group has enhanced its customer service with an upgrade to its restaurant systems, calling on solutions from customer engagement technology specialists, Box Technologies.

Jamie Oliver Restaurant Group is comprised of London restaurants, Fifteen, Barbecoa and Jamie Oliver’s Diner, as well as nationwide casual dining chain, Jamie’s Italian.

The chain was founded by Jamie Oliver and his Italian mentor and chef, Gennaro Contaldo, in Oxford in 2008. Jamie’s Italian has continued to go from strength to strength, now spanning 36 restaurants across the UK. Following a successful London pilot, Jamie’s Diner, a pop-up American inspired dining concept, also plans to open a second restaurant in Gatwick airport in August 2017.

Jamie Oliver Restaurant Group is looking to future-proof its point of sale system by selecting the Cielo PX-150 from Box Technologies having already implemented kitchen display systems (KDS) from Box Technologies across its UK estate, to streamline its food order preparation.

Marcin Korowiecki, Head of IT Systems at Jamie Oliver Restaurant Group, has explained that the company was seeking a highly efficient POS hardware capable of processing up to 600 covers each day. Speaking very highly of Box Technologies, he commented: Box Technologies have been highly responsive during our rigorous selection process and they have helped us choose the right Cielo POS device for our business needs. What’s more, as the Cielo PX-150 is an open system, which supports the latest POS applications and peripheral connectivity, we are now free to choose software from whichever provider best meets our needs’’.

Box Technologies also provide Jamie Oliver Restaurant Group with next working day on-site support across its restaurant sites, as well as a next working day ‘swap-out’ service for their mobile technology, which ensures that in the rare instance a device fails, it is quickly replaced to minimise downtime and maintain the high level of customer service the group strives to deliver.