We use mystery guest and customer feedback to improve service levels in multi-site operators of pubs, cafes, restaurants, hotels and leisure venues.
Data, by itself, does not initiate change but people do, so we work closely with our clients to make sure they are interpreting feedback in a meaningful and actionable way.
We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.
Our values are centred around influencing change through positive suggestions rather than criticism. This at the core of everything we do so while data is our game, making people happy is our aim.
Tel: 01491 572 701